Success Center

Product Updates

Shared reports

Reports shared via email are now marked with an envelope icon and aggregated under Saved reports > SHARED tab. AutoSave setting is disabled for all shared reports to prevent an unintentional change.

Shared reports Netigate

Visualise goals and progress in your Netigate reports with target values and threshold intervals

Target values and threshold intervals have now been activated for Professional and Enterprise license holders. Setting target values allows you to insert visual markers for your goal results in your Netigate reports. Threshold intervals then provide a traffic light system to help you clearly track the status of your goals. Watch the tutorial below learn how to use these features— in less than two minutes!

Die neue Netigate-Plattform ist da

Nach fast zwei Jahren Entwicklungszeit und sechs Monaten in der Beta-Phase, führen wir für alle Kunden „New Netigate“ ein.

Die neue Version unserer Plattform wurde unter Berücksichtigung von vier Schwerpunkten entwickelt: Sicherheit, Stabilität, Benutzerfreundlichkeit und Zukunftssicherheit. Neben den Rückmeldungen, die wir im Laufe der Jahre von unseren Nutzern erhalten haben, haben diese vier Ziele in jeder technischen und funktionalen Entscheidung, die wir während der Entwicklung getroffen haben, vorangetrieben.

Unser Ziel ist es, bis Frühjahr 2021 alle Netigate Kunden auf die neue Version unserer Plattform umzustellen.

Sollten Sie noch keinen Zugriff auf „New Netigate“ haben, können Sie sich gerne direkt an Ihren zuständigen Account Manager wenden und wir werden Sie schnellstmöglich freischalten.

FAQ

Wann werde ich das Update erhalten?

Wir führen die neue Version der Netigate Plattform seit dem 1. September 2020 in Etappen bei unseren Kunden ein. Benutzer mit Zugriff auf die neue Version, können innerhalb der Plattform mithilfe eines Toggles zwischen der alten und neuen Version wechseln.

Muss ich irgendetwas tun?

Nein. Sobald Sie Zugriff auf die neue Version erhalten, werden Sie nahtlos auf alle Ihre bestehenden Daten zugreifen können.

Sollten Sie schnellstmöglichen Zugriff auf die neue Version der Plattform benötigen, wenden Sie sich bitte direkt an Ihren zuständigen Account Manager.

Wird sich dies auf meine laufenden Umfragen auswirken?

Nein. Alle Ihre bestehenden Umfragen werden wie gewohnt und ohne Unterbrechungen laufen.

Hat dies Auswirkungen auf meine gesammelten Daten?

Nein. Alle Ihre gesammelten Daten bleiben unverändert. Sie werden auf alle gesammelten Antworten in der neuen Berichtslegung zugreifen können.

Wo kann ich weitere Informationen erhalten?

Diese Seite wird während der Übergangsphase laufend aktualisiert. Sollten Sie Fragen haben, die hier nicht beantwortet werden, können Sie uns jederzeit über unser Kontaktformular kontaktieren oder sich an Ihren Netigate-Kundenbetreuer wenden.

Wie kann ich Berichte vom KLASSISCHEN Reporting ins NEUE Reporting migrieren?

Wenn Sie Berichte von Umfragen im KLASSISCHEN Reporting erstellt und gespeichert haben, können Sie diese einfach in das NEUE Reporting migrieren, um die Umfragen weiterhin zu verwenden oder zu bearbeiten. Klicken Sie hier, um mehr darüber zu erfahren.

 

Feb 2020

Show list of hidden words

In the new report, you can now inspect and change the list of all words manually hidden from your word clouds. Also, you can find out whether any of the blacklists are activated on your account, preventing certain words from showing in your word clouds (admin setting).

Go to Dash Options in your word cloud and click on Hidden Words in the top right corner. You will see all the hidden words in a dop-down menu. If you changed your mind and want to include one or more words again in the word cloud display, simply select the individual checkbox or choose Select all and click Restore Words.

If you share the report containing word clouds with hidden words, those words will not be visible for the report recipient either.

This feature allows you to easily and efficiently work with word clouds and include and exclude certain words from the respondents‘ answers.

show hidden words

Resend emails to individual/multiple respondents

In New Netigate, emails can now be easily resent to individual respondents.

Go to your Distribution overview, click on the number of respondents behind your respective Sendout. A new popup window will open with the respondent list. Select the respondents you want to resend the email to by marking the respective checkboxes and click the button Resend Email at the bottom of the popup. You will need to Confirm your choice.

resend emails

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/resend-emails/

Move surveys to folder

In New Netigate, surveys can now easily be moved to different folders directly from the survey list. Simply mark the checkbox to the left of the respective surveys that you want to move and then click the button Move To Folder at the bottom of your survey list. A new popup window will open. From there, you can choose your desired destination folder.

move a survey to a folder

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/move-surveys-to-folder/ 

Text editor in multilanguage tool

A text editor has been added to each field in the multilanguage tool of New Netigate. This allows you to format the text of your translations quickly and easily directly from the toolbar. This makes it easy for you to have identical formatting of your text across all languages.

Text editor in multilanguage

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/text-editor-in-multilanguage-tool/ 

Feb 2020

Respondent overview integrated in menu

The respondent overview is now conveniently located in the left-hand menu of your report. This allows you to access the overview of your respondents easier than ever before. Simply click on Respondents in the menu bar.

The left menu is also redesigned to clearly distinguish all the previously saved reports (Saved Reports >) from the options for changing the report you are currently working on (options below Manage Reports).

respondent overview part of settings menu

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/respondent-overview-in-menu/ 

Feb 2020

Switch between report and create mode

If you want to switch between the Edit-mode and the report of your survey, you can do so with just one click. To reach the Edit-mode, simply click on the name of your survey. You will see it as a hyperlink at the top of your report.

This option is particularly useful if you want to make any changes to the survey retroactively. For instance, you can quickly turn a question into a weighted one and see the outcome in the report right away. Further, you can quickly refresh your memory on the questions‘ presentation, layout, type, or click on the preview to check how the question was presented to the respondents.

create and report

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/report-and-create-mode/ 

Jan 2020

Visualising non-weighted matrix questions with multiple series

We have improved the graphs and tables for non-weighted matrix questions with multiple series. All the answer options in the graph inherit the colour of the series and differentiate from each other by having various levels of transparency. This approach also applies to the table, making it easier to read and match visual and numerical data in the graph and the table. With the new visualisation, it takes less time to make sense of complex matrix questions.

visualise non-weighted matrix questions with multiple series

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/visualising-matrix-questions/ 

Dez 2019

Hide word from all wordclouds

We have updated the way you can work with hiding words from a word cloud. Previously, you were able to hide a word from one specific word cloud. Now, you can select a word which will be hidden from all word clouds within the same report. You can then save the report without that word.

For example, in the picture of the report below, the word „ventilation“ is very obvious. If you have already taken measures to improve the ventilation, you might want to exclude that word from the cloud. This allows you to save 2 versions of the report, one with the word ventilation and one without the word ventilation. Even when you close the report, your choice will have been saved for the next time you open it. If you saved the report without a specific word, you can also share that report and recipients of your shared report will not see the word.

hide word from wordcloud

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/hide-word-from-all-wordclouds/ 

Dez 2019

Metric Desktop/Mobile now available in New Report

In the new report, you can now see which device your respondents have used to answer your survey. To enable the metric, click the cog-symbol to the right and choose Device used. This gives you an overview of the percentage of people that accessed your survey via mobile and via desktop.

device used metric in new report

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/metric-desktop-mobile/ 

Dez 2019

Language footer in shared report

You now have the option to change the language in your shared reports. When you scroll to the bottom, you will see 4 flags in the footer which enable you to switch language between English, German, Norwegian, and Swedish.

language footer

What does this mean for you as a Netigate user?
When you share reports, you do not need to worry about the language preferences of your report recipients anymore. They can choose the language they are most comfortable with, regardless of the language you are using inside the Netigate platform.

Note: This feature changes the language of the tool itself, e.g. descriptions, headings, errors, etc. It does not change the language of the actual questions and results. To change the language of the actual questions, the survey needs to have been created in the multi-language tool. You will see a drop-down menu in the top right corner of your report to switch survey language if applicable.

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/language-footer-in-shared-report/ 

New Netigate Look

Netigate is getting a new look. This is the first step to increase user experience, speed, and access to more exciting future additions. A whole new look is available for the start page, survey overview, create and distribution flows. A selected number of BETA testers have now access to the new and improved Netigate look.

New Look of the Netigate Starpage

If you want to be amongst the first to get access to new exciting functionality, a new user experience, and the chance to influence the Netigate platform with your feedback, register to become a BETA tester. Send us an email to sign up: beta@netigate.net

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/new-netigate-look/ 

Dez 2019

Shared report respects user set UI language

When you share a report, the recipients will receive the report in the language that you have created the report in. Example: If you have saved your report in German and share the report, the recipients will receive it in German as well. Consider creating your report in a language that most of your recipients are able to understand, before sharing a report.

Note: The language refers to the user-interface and not to the questions and answers themselves. Those are dependent on the multi-language tool and whether translations of the survey were made.

Tip: Recipients of the report can still change the language through the flags at the bottom of the report if they do not understand your language.

ui language in shared report

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/shared-report-ui-language/