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Support Articles

• Advanced website survey widget settings
• Threshold intervals
• Add drop-off statistics
• Add response timeline
• Pivot table
• SPSS
• RAW
• Excel
• PDF
• PowerPoint
• Export a report - Overview
• Survey information
• Settings: Allow filtering
• Settings: Include company logo
• Settings: Anonymous
• Settings: Allow exporting
• How to share a report
• Settings: View text answers
• Respondent overview
• Create and manage series
• Migrate surveys to Netigate's new report
• Manage or delete filters
• Filter by time
• Save and delete reports
• Create a new report
• WCAG mode: Web Content Accessibility Guidelines 2.1 AA
• Target values
• Time limits and timer
• Event registration and timeslots with Netigate
• Custom Index
• Settings: Password protect
• Logic overview
• Design template
• Live result for events
• Generate report from series
• Compare data from different survey links
• Page setup
• Survey Loop
• Hide, remove, or add questions
• General settings
• Filter survey answers
• Apply breakdowns and add series
• NPS (Net Promoter Score)
• Survey logic - Notify
• Two-Factor Authentication
• Other settings - Survey settings
• Other settings - Distribution settings
• Other settings - Notification settings
• Other settings - Survey incentives
• Other settings - Survey retention
• Other settings - Quiz settings
• Netigate's API
• Personalise your survey with background information
• E-mail Templates
• Blocklist
• Blacklist
• Administration settings – overview
• Survey logic – Hide questions in a survey
• Add new respondents to an existing sendout
• Multi language settings
• Survey library
• Overview - Data Retention
• Terms & Consent
• Export personal data
• Partial Delete
• Full Delete
• Respondent lists and background data
• Collect external IDs with your Netigate survey
• Summarise question answers
• Create a PowerPoint template
• I do not receive e-mail sendouts
• Step 1: Get Netigate access
• Step 2: Define goals and objectives
• Step 3: Create list of questions
• Step 4: Test your survey
• Step 5: Send your survey
• Step 6: Collecting answers
• Step 7: Analyse results
• Step 8: Create reports
• Step 9: Create actionplans
• Test your survey
• User management
• Overview – Create and edit a survey
• Graph colours
• Activation
• Logins
• Embedded question
• Overview – Distribution
• Import survey data
• Magic Import
• Password settings
• User types
• Survey folder
• Individual answers and respondents
• SMS sendout
• E-mail sendouts
• Survey link
• Overview – See results or edit survey menu
• Overview – Home
• Survey logic - Jump to page in a survey
• Download your reports
• Share report
• Load reports
• Save reports
• Filter results
• Report settings
• Overview – Report
• Remove filters and Reset the report
• Create breakdown and adding series
• Media
• Info text
• Star Rating
• Slider
• Dropdown
• Matrix
• Checkboxes
• Radio buttons
• Textboxes
• Copy an existing survey
• Overview – Survey settings
• Using Netigate for tests and quizzes
• Adding DKIM to your Netigate account
• Creating a respondent list
• Merge survey results

Product Updates

• Shared reports
• Visualise goals and progress in your Netigate reports with target values and threshold intervals
• The new Netigate platform has arrived
• Show list of hidden words
• Resend emails to individual/multiple respondents
• Move surveys to folder
• Text editor in multilanguage tool
• Respondent overview integrated in menu
• Switch between report and create mode
• Visualising non-weighted matrix questions with multiple series
• Hide word from all wordclouds
• Metric Desktop/Mobile now available in New Report
• Language footer in shared report
• New Netigate Look
• Shared report respects user set UI language
• Powerpoint export available in shared report
• Password protection on shared links
• Custom-Index
• New Report available
• Time filter available
• New report: Hide background data with 0 answers
• New report: Choose report's language
• New report: Bulk edit series
• Shared report
• Export your report as Excel or PDF
• Copy entire page
• New Survey Template: Paper
• Branded URL
• Two-factor authentication
• New Design - Survey Settings
• Classic Matrix
• Terms & Consent
• Export Personal Data
• Data Retention Settings
• Survey export
• Star rating
• Survey progress
• Login credentials in mail send out
• Remove formatting when copy/paste
• Netigate server maintenance and server move
• Flag questions & enable survey feedback
• Domain White Listing – keep track of your surveys
• Netigate Everywhere – collect feedback everywhere you go
• New Mobile-friendly Survey Designs

Faqs

• Why do my filters not apply when exporting in raw data? 
• How can I export questions (without answers)?
• When i want to open my survey results, I am asked if I want to continue or reset. What does that mean?
• I want to delete a saved report, alternatively change its name. How do I do that?
• How can I view a report in a different language?
• How can I copy a page of my survey?
• How can I resend the personalised link to a specific person in a personalised e-mail?
• Opt-out. Where can I see who has opted out?
• Can I delete an answer option in an ongoing survey?
• Why is 'Create a survey' greyed out?
• How can I identify and compare respondents from different send-outs?
• What is ranking and how do I use it?
• Can I attach files to a survey or a sendout?
• Can I add background variables even after send-out?
• Can I customise my exports?
• I want to reuse a survey, how do I do that?
• I removed all text from the introduction/end text but it is still appearing
• The link to my survey dosen't work
• Why is the calendar in my sendout greyed out?
• How can I format my question layout in the Multilanguage tool?
• I get a message saying my password is no longer valid. Why?
• Some of my personal details have changed. What can I do?
• Why is my NPS question portrayed differently in the PPT export than the Netigate report?
• Can I include additional questions when I have already added logic to my survey?
• Can I use pictures as answer options in my questions?
• Can surveys be embedded using iFrame?
• Can respondents interrupt a survey and continue it later?
• What are the values shown for weighted answer options?
• Can you use an alias for links to surveys in Netigate?
• Can I use background tags in the subject of an email?
• When and how do I use weighted questions?
• Is it possible to change response mechanism after the question has been saved?
• How can I add video to my survey?
• How do I change the end date of my survey?
• What is the difference between an e-mail survey and a link survey?
• Can I add/edit my questions in an ongoing survey?
• Is it possible to add a reminder to my survey?
• Can I use my own numbering for questions?
• Is it possible to select and save two reminder dates?
• How do I add more respondents to my existing email send-out?
• Is it possible to change the date for an already saved reminder?
• Why can't I choose a specific date for my send-out?
• What happens if my respondent list contains duplicates?
• How do I see if a survey has been sent?
• Is it possible to add additional respondents to an already active survey?
• What happens when I click reset in the report?
• How do I send my survey to a respondent that deleted the e-mail?
• How can I see who has responded to my survey?
• How do I change the position of questions?
• What will be deleted when I use Partial delete?
• How can I test my survey?
• Can you choose exactly what data to delete in the partial deletion?
• What should I use: Radio Button or Checkbox?
• What will be deleted when I use Full delete?
• Required answers
• Any way to disable full deletion on a specific survey?
• How do I copy a question?
• Which setting will overwrite which one? Account setting or survey level setting?
• What will happen to surveys that are ongoing and have a end date that is 1 or more years away?
• If employees (respondents) ask to have their historical response data deleted, does that mean the historical results at group level will be altered?
• How do I filter the result of my survey based on the questions asked?
• Why are some results marked in red?
• When and why do respondents move between the different tabs on the Respondents list page?
• How do I set my password?
• My login details are not working. Why?
• My login details have expired. What should I do?
• What are the technical requirements to use Netigate?
• Can we use single sign-on to log in to Netigate?
• Do you do penetration tests?
• How can we add Netigate to our SPF record?
• Can I use DKIM to verify my domain in Netigate?
• Does Netigate provide a REST API?
• What is background data and how do I use it?
• Can respondents upload files as an answer to a question?
• Can I customise the 'Survey is inactive' page?

Workshops

• Academy Norway
• Netigate Training session
• Academy - On Demand
• What our customers say
• Netigate Academy Sweden
• Netigate Academy – Full day event
• Level 1 – Become a Netigate expert
• Level 2 – Optimise how your organisation conducts surveys and analyses the results
• Level 3 – Tailored training optimised for your organisation
• What our customers say
• Meet our trainers
• Meet our trainers

Webinars

• Get to know and learn how to use Netigate
• Create a survey
• Send out
• Result & Analytics
• Background data & Logic
• User management
• Product update - GDPR
• New report

Glossary

• Import
• Export
• Shared reports
• Drop-offs
• Multi language tool
• Language (setting)
• Open-ended question
• Multiple Choice Question
• Cross-tabulation
• Reset (report)
• Series
• Design
• Account administration
• Distribution
• Sendout
• Activation
• Question type
• Mechanism
• Advanced logic
• Logic
• Display Mode
• Terms & consent
• Double Matrix
• Matrix
• Breakdown
• Filter
• BGD/Background data
• NPS
• Word Cloud
• Administrator
• User
• Respondent
• Text area
• Textbox
• Checkbox
• Radio Button
• API
• Mean
• Standard deviation
• Significance
• Weight

Category Supports

• Administration
• New to Netigate?
• Question type
• Channels
• Manage report
• Functions
• Create a survey
• Design
• Filters and settings
• Settings
• Respondent Lists
• Respondents
• Advanced reporting (KPIs)
• Send a survey
• Security
• Logic
• General
• Integrations
• Report
• General
• Respondents
• Analyse a survey
• Share report
• Export report
• Netigate Account Settings
• Other
• Data Retention