Survey logic — Jump to page in a survey
What is jump logic?
With Netigate, it is possible to control the flow of questions and how they are shown to your respondents with the help of logic and jumps. To use the logic functionality, you simply click the logic symbol that is shown on each page (see screenshot below). Remember to always test your survey properly to make sure that the logic you have added works as you intend it to.
Note: We strongly recommend that you build your entire survey before you add any jump logic to your survey.
If you have already added logic to your questions, the logic symbol will be shown in green and the existing logic will be listed in the logic screen. Directly below the existing logic, you can add new logic by clicking Add Logic. You can edit existing logic by clicking the existing rule to expand it, or you can delete it by clicking the trash icon next to it.
If you do not have any existing logic in a question, click Add logic and the window will change to a menu where you can add it. You will be presented with an option to choose whether you want to Hide, Notify, Jump to Page or Jump to URL from the drop down menu at the top left corner followed by the set of rules that will decide when the logic should take effect. In our case, we want to Jump to Page.
In the next step, you can set the conditions that should apply for the Jump to Page mechanism. An example of such rules could be if the respondent answers “No” on question 1 they will jump straight to question 3.
Q 1: Have you ever used Netigate? [Yes] [No]
Q 2: How did Netigate help you to achieve your goals? [Open text field]
Q 3: How do you plan to utilise survey software in the future? [Employee surveys] [Customer satisfaction surveys] [Market research]
In this example, if a respondent answers ‘Yes’ to Q 1, it makes sense for them to continue consecutively on to Q 2. However, if a respondent answers ‘No’ to Q 1, it doesn’t make sense for them to continue to Q 2 because they would have nothing to say. Instead, we can apply jump logic to Q 1, ensuring that respondents ‘jump’ straight to Q 3 if they answer ‘No’ to Q 1.
To add additional rules you click the “+” icon. You can also add a new group of conditions. To do that you click “Add group”. Once you have added the rules for the logic you click “Save changes” and you will have a logic rule saved to the page.
Note: We strongly recommend that you do not change the order of your questions after you have added logic. If you do, make sure that the logic is still valid by testing the survey.
How to use jump logic?
The most common type of logic is “jump” logic, where the respondents will jump from one question to another if they leave a specific answer on a question.
The reason for this type of jump is usually to ask a follow-up question to the respondents that answered in a certain way. It is important to remember that when you create logic and jumps you do it for the respondents that should not answer the follow-up question. The respondents that should answer the follow-up question will continue as normal through the survey when they have answered the question, and therefore there is no need to create a jump for them.
To create this logic you will need to go through a few steps:
1. Start by deciding on the question you want to ask. For the purposes of this guide, we will use the following sample question: “What do you think about Netigate as a survey tool?”. In this example, the follow-up question is a text box where we ask all respondents that answered negatively (1-3) “What can we do to improve?”. On the other hand, everyone who responded positively (4-5) shall not receive any follow-up question.
Please note: the follow-up question must be asked on another page, separate from the original question.
2. Click the logic symbol in the top right corner of the question box, marked in the screenshot below.
3. You add a logic string by clicking Add logic. Then you define the conditions that are relevant for your question. In our example below, we want respondents to jump to page 3 when the answer to the question “What do you think about Netigate as a survey tool?” is greater than 3:
The way this logic is set up means that all respondents who answer above 3 (i.e. 4 or 5) will jump straight to page 3. The respondents that answer 1 Very poor, 2 or 3 will continue to the next page (2. What can we do to improve?). Since this is the next page in the order, we do not have to create a jump to achieve this.
Identifying pages using logic is easy:
- Pages using logic will show a small triangle at the bottom of the overview (see red marking on the screenshot below)
- The Logic symbol appears in green
Add different follow-up questions
Now, lets say that you want to add an additional follow-up question to the respondents that give a positive answer (4 or 5 Excellent). Respondents with a negative answer (1-3) shall still get the question “What can we do to improve?”, whilst the respondents with a positive rating (4 or 5:Excellent) will be asked “What does Netigate do especially well?”. You will have to make sure that this new follow-up question is page 3 in the survey and set up the logic so the respondents that gave a negative answer do not get this follow-up question.
To do this, follow steps 1-3 from above.
With this set-up, you have the initial question (“What do you think about Netigate as a survey tool?”) on page 1, the first follow-up question for dissatisfied respondents still on page 2 (“What can we do to improve?”) and the new follow-up question for satisfied respondents on page 3 (“What does Netigate do especially well?”).
4. Create a jump on page 2. As in previous steps, click the Logic symbol on page 2.
5. In our example below, we want respondents to jump to page 4 when the answer to the question “What do you think about Netigate as a survey tool?” is less than 4 (i.e. 1-3). They will, therefore, not reach page 3 where the question is only intended for satisfied respondents.
If your survey doesn’t have any further pages, you can jump to End Of Survey instead.
This way you can create jumps/logic for existing survey questions and make sure that respondents only respond to questions that are relevant to them. In our examples, there are only direct jumps to follow-up questions, but it is, of course, possible to jump later on in the survey as well. For example, if the answer is No to question 1 the respondents should jump from page 10 to 14.
The setup is exactly the same, you create the logic on question 10 and set up the rules to jump to page 14 if the answer to the question on page 1 equals to No.