Success Center


Survey logic – Jump to page in a survey

What is jump logic?

In Netigate it is possible to control the flow of questions and how they are shown to your respondents with the help of logic and jumps. To use the logic functionality you simply click the logic symbol that is shown on each page (see screenshot below). Remember to always test your survey properly to make sure the logic that you have added works as you intend it to.

Note: We strongly recommend that you build your entire survey before you add any jump logic to your survey.

If you have already added logic to your questions, the logic symbol will be shown in green and the existing logic will be listed in the logic screen. Directly below the existing logic, you can add new logic by clicking Add Logic. You can edit existing logic by clicking the existing rule to expand it, or delete by clicking the trash can.

Existing Logic

If you do not have any logic in this question, click Add logic and the window will change to a menu where you can add the logic. You will be presented with an option to choose if whether you want to Hide, Notify, Jump to Page or Jump to URL from the drop-down menu at the top left corner followed by the set of rules that will decide when the logic should be in effect. In our case, we want to Jump to Page.

Logic mechanism "jump to page"

In the next step, you can set the conditions that should apply for the Jump to Page mechanism. An example of such set of rules could be if the respondent answer “Yes” on question 1 they will jump straight to question 3. To add additional rules you click “+” to add additional conditions. You can also add a new group of conditions. To do that you click “Add group”. Once you have added the rules for the logic you click “Save changes” and you will have a logic rule saved to the page.

Note: We strongly recommend that you do not change the order of your questions after you have added logic. If you do, make sure that the logic is still valid by testing the survey.

How to use jump logic?

The most common type of logic is “jump” logic, where the respondents will jump from one question to another if they leave a specific answer on a question. For example: What do you think about Netigate as a survey tool?

The reason for this type of jumps is usually to ask a follow-up question to the respondents that answered in a certain way. It is important to remember that when you create logic and jumps you do it for the respondents that should not answer the follow-up question. The respondents that should answer the follow-up question will continue as normal through the survey when they have answered the question, and therefore there is no need to create a jump for them.

To create this logic you will need to go through a few steps:

1. Let’s start by creating the specific question that we are going to use: “What do you think about Netigate as a survey tool?” You will need to have the correct follow-up question prepared in your survey.  In this example, the follow-up question is a Textbox where you ask all respondents that answered negatively (1-3) “What can we do to improve?”, whereas everyone who responded positively (4-5) shall not receive any follow-up question. Please note that the follow-up question needs to be asked on another page than the original question.

2. Click the logic-symbol in the top right corner of the question, marked in the screenshot below.

3. You add a logic string by clicking Add logic. Then you define the conditions that are relevant for your case. In this case: I want to jump to question: 3, When the answer on, This Question: Page 1. What do you think about Netigate as a survey tool, is greater than 3:3.

Because of the way we added this logic (greater than 3) we include both option 4 and 5 Excellent. This means that all respondents that answer 4 or 5 Excellent will jump straight to page 3. The respondents that answer 1 Very poor, 2 or 3 will continue to the next page (2. What can we do to improve?). Since this is the next page in the order, we do not have to create a jump to achieve this.

You will see that a page has logic when

  1. The page as a small triangle at the bottom of the overview (s. red marking on the screenshot below)
  2. The Logic-Symbol appears in green

Add different follow-up questions

Now, lets say that you want to add an additional follow-up question to the respondents that give a positive answer (4 or 5 Excellent). Respondents with a negative answer (1-3) shall still get the question “What can we do to improve?”, whilst the respondents with a positive rating (4 or 5:Excellent) will be asked “What do you like especially well?”. You will have to make sure that this new follow-up question is page 3 in the survey and set up the logic so the respondents that gave a negative answer do not get this follow-up question.

To do this, follow step 1-3 from above.

With this set-up, you have the initial question “What do you think about Netigate as a survey tool?” on page 1, the first follow-up question for dissatisfied respondents still on page 2 (“What can we do to improve?”) and the new follow-up question for satisfied respondents on page 3 (“What do you like especially well?”).

4. Create a jump on page 2. Like in previous steps, click the Logic-Symbol on page 2.

5. Select Jump to Page: Page4:xxx When Answer on This question: Page1:What do you think about Netigate as a survey tool? Is less than 4:4.  This affects options 1 Very poor, 2 and 3. They will not reach page 3, whose question is only intended for satisfied respondents.

If your survey doesn’t have any further pages, you can jump to End Of Survey instead.

This way you can create jumps/logic for existing survey questions, and make sure that respondents only respond to questions that are relevant to them. In previous examples, there are only direct jumps to follow-up questions, but it is, of course, possible to jump later on in the survey as well. For example, if the answer is No to question 1 the respondents should jump from page 10 to 14.

The setup is exactly the same, you create the logic on question 10 and set up the rules to jump to page 14 if the answer to the question on page 1 equals to No.