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When to use logins

If, for some reason, you do not have access to the respondents’ individual e-mail addresses or mobile phone numbers, logins will give your responses an element of traceability. Logins will provide a username, password and survey ID that will allow respondents to respond to the survey. You will also be provided with individual links for each of the respondents should you need to input data into the survey e.g. adding results from a paper survey.

Watch a short tutorial video:

How to create

Click Login to access the logins menu. In this menu you will find three ways to generate logins.

Add logins: This option allows you to easily copy and paste e-mail addresses from another source, such as Excel. The login names need to be separated by a single line break.

You can also Generate logins. This will automatically add a series of logins based on your selection.

Enter the name that you want your logins to have and fill out the amount of logins that you need. Click OK to generate. The generated logins will be added to the box Add logins and you can click Add to finalise the creation.

Use a previously uploaded list: Here you can select an already existing respondent list that have been saved to your account from Respondent Lists. 

Add File: You can upload an Excel file containing logins that you want to add to the survey. In this list you can include information about your respondents. This information is also called background data. You can read more about how to design the file for successful upload here.

You will see how many logins you have added to your sendout in the area labelled Added. If you have already added one or more logins to your sendout, you can manage them by clicking Manage respondents (a small pen icon will appear next to the number of respondents when there are respondents connected to your sendout). Here you can, for example, delete added logins from the mailing or edit information associated with specific logins.

You will need to click Download login list in order to retrieve the login information. In the downloaded login file you can find all the information that you need to give to the respondents, including their username and password (marked in the red boxes):

Click Continue in the bottom right corner to go back to distribution.

Important: In order for the logins to work you will need to go to Activation in the left menu and make sure the survey is active before the logins can be used.

How to use the login information as a respondent

Respondents who have received login information will need to go to a specific login page:

The login page URL:

On this page the respondent can select their preferred language and then they will need to fill out the following information:

Survey ID: The unique identifier to the survey.

Username: The individual respondents username.

Password: The individual respondents password.

Click Submit to log in to the survey.