Success Center

Support

Overview – Report

What is Report?

The report is where you can view the results of your survey. It displays all incoming answers in real time and you can follow the results as they are registered.

Watch a short tutorial video:

Where do I find Report?

You can access your survey report in two different ways. You will need to be in theSee result or edit surveyto be able to access the report.

  • Go to the survey you wish to view and click on the survey name to access the report.
  • Alternatively, look for the “Click here to go to survey report“ link on the right hand side, under the options for the survey in question ().

What can I do in Report?

The first thing you will see when viewing the results in the insight platform is the information at the top of the page. This will always be there regardless of what type of survey you have done. You will see either one of the two views, depending on whether you have done a survey to a set number of respondents or not (e.g. via email or SMS):

or via a general link:

Report overview: survey-link

On the top row you will get some valuable insights regarding the survey:

  • Days left – Number of days that the survey will still be live
  • Days live – Number of days that the survey has been live
  • Answers – Number of respondents who have started the survey
  • Answers % – Percentage of respondents that have participated in the survey compared to all invited
  • Response time (Median) – Median time it took all respondents to complete the survey
  • Completes – Number of respondents who have completed the entire survey

Below that, you will find the different tools available to you when working with the results. This toolbar will follow you as you scroll up and down the page, so it should always be visible. You will not have to scroll back to the top to use any of the functions.

  • Reset: Restore the report to create a new filter or breakdown in the survey. You can read more about Reset here.
  • Save & Load: Save new, or manage existing, reports in this survey. Read more about Save and Load.
  • Share: Share your saved reports with colleagues, management groups, or customers directly from the system. You can read more about Share here.
  • Export: Download your report to different formats. Read more about Export.
  • Filter: Filter your result by different time periods, for example a certain month, week or 5 day period. You can also view the different series you have created, or remove existing filters from this menu.
  • Add Series: Click “Add series” to add additional columns to your results and work on comparing them based on various queries and response options in the survey (you can read more about our “Add series” and cross tabulation functions here).
  • Show hidden: Click here to view the questions you have chosen to hide in your report.
  • Presentation: Click here to enter presentation mode of your survey results in your browser. This is a great way to display the results immediately, without having to export any data!
  • Settings: Different settings for how the results appear in your report. Read more about Settings.

When viewing the result of a question

Survey results view

When you look at the outcome of a question, you will always see the different options the respondent had to provide and the number of answers in absolute numbers and percentages. The total number of answers for the entire question will also appear below the last option.

A graph is created automatically, based on your question. You can very easily change the graph by clicking the arrows that appear on each side of the graph as you hover over it.

Up in the right corner are two icons:

Show Hide Symbol question If you click on this crossed out eye, you choose to hide the question. It will not be displayed if, for example, you share the report with someone. To undo this setting, click “Show hidden” in the toolbar and then click on the eye-icon again: the query will reappear.

SettingsSymbol_question The gear symbol allows you to edit the appearance of questions and graphs. For example, you can change graph types, colours, add text or include charts to display the results of this specific question over time.

edit results view

Settings_graphs

When you click on the gear, you can add new items. An object can be a new chart, a table, or just a textbox into which you can write an explanatory text about the question and its results. You can also expand the width of the existing objects by clicking on the two arrows pointing to each other and add text to a chart or question by clicking the T symbol. You can also change the graph type by clicking on the little graph symbol. To delete an item, click the trash symbol.

settings_questions

At the top right corner of this menu, there are additional options: the left button allows us to reset the options in alphabetical order instead of the order in which they were created. Click the colour palette to change graph colours in this specific question. The symbol to hide the question is also displayed in this mode, and the cross allows you to close the edit mode.

Open text answers

Open text answers wordcloud

All open questions are displayed by default in the form of a word cloud. Here you can hide questions from the report as well as edit the word cloud.

wordcloud

By clicking on one of the words in the word cloud, you can see how many times the specific word has been used in the answers. Here, you get the options to hide the word from this particular word cloud or to include this answer in the report. You can also use the words as filters and show only the answers that contain specific words or no answers that contain a selected word.

Weighted questions

If you have weighted questions in your survey, averages and a standard deviation are shown directly in the results. (See examples in the image below.)

weighted survey questions

The standard deviation is a measure of the deviation from the mean in a series of values. The greater the spread of the registered answers, the greater the standard deviation value. The deviation is a simple calculation of the average values of all responses based on the weights you have allocated to the question.

NPS

If you have an NPS question marked in your survey, it will be displayed with its own presentation as standard in the report (see image below). Here, the number of “Detractors”, “Passives” and “Promoters” is presented alongside a total NPS value.

NPS_result

You can, of course, also edit this question type to change the graph type or to add other items.

To read more about NPS, click here.