Dear customers, today our support closes at 15.00 CET

Netigate Success Center


Are you using our new Success Center?

Get access to new Netigate support articles and educational videos.

New Success Center

Step 1: Get Netigate access

I do not have a personal login:
Why do I need a personal login?
Who do I need to contact to get a personal login?

I have received a personal login:
How do I set my password?
How do I log in to the tool?
My login information does not work

Why do I need a personal login?

In order to create surveys and analyse results you will need personal access to the tool. This access needs to be authenticated by your organisation and the access must always be granted from an administrator inside your company. All data that is connected to your account is owned by your company, which means that we have no legal right to create or update any user information without signed consent from an administrator or key decision maker in your organisation.

It is very important that you have a personal login, registered to your own name and e-mail address, in order to prove that you are a verified user of the tool.

Who do I need to contact to get a personal login?

As mentioned, the first step to gaining access to Netigate is from within your own organisation. Every Netigate customer is supposed to have one or more administrators who are responsible for the user management of the company’s account.

In some cases, the administrators are unavailable due to holidays, sick leave or other reasons that mean they are unable to provide you with the access that you need. In these cases it is more challenging to know where to turn. When this happens, or you simply cannot figure out who to contact internally, we recommend you contact us directly and we can assist you with finding the contact that you need. You should contact the person at Netigate who was allocated as your primary company contact, but if you do not know this information, you can contact our Customer Success team who will direct you to the right place.

In order to get your own access, you should try these steps:

  1. Look through you own organisation and speak to an administrator about being given personal access to Netigate. Alternatively, there is an internal form or request process that you will need to go through in order to be given access.
  2. Contact your Customer Relations Manager at Netigate.
  3. Contact the Netigate Customer Success team and they will help you find the correct contacts. You can find the correct contact information here.

I already have a personal login

Great! When you have received your personal login you will be able to set your own personal password for your access.

How do I set my password?

When your personal login is created, the administrator can trigger an automatic verification that will be sent to you via e-mail. This e-mail is sent from or (depending on whether you are located on our Swedish or German based server) asking you to verify your account. In this e-mail there is a link that you will need to click to be forwarded to the page where you can set your password.

Note: If you do not receive the verification e-mail, check your spam folder or contact your administrator to get a new e-mail send to you.

In order to successfully set your password, you will need to fulfil all the password requirements that are set by your organisation. You can see the minimum security requirements for a password in the screenshot above. When you have entered a satisfactory password, the list of Password requirements will all be marked as complete:

If a criterion is not met, it will be displayed with an X in the information.

Once you have successfully set a password you will automatically be navigated to the login page for the tool.

How do I log in to the tool?

If you have not already been forwarded to the login page you will need to go to the designated login page for your account:

Swedish server:
German server:

On this login page you will need to insert your personal username (your e-mail address) and the password that you have set.

My login information does not work

There are two different types of error messages, should your login attempt fail.

Login failed: Should you enter incorrect login information you will get a message, displayed in red, explaining that the login failed and you should check your login information.

If you forget your login credentials, click Forgot your password? and insert your e-mail address. You should then receive an e-mail with a link to reset your password.

The user is not active: Every Netigate user login has an expiration date. In order for your login to work, this login date needs to be active. Should you receive the message saying The user is not active your user access has expired and will need to be re-activated by the administrator within your organisation.

If you do not know who the administrator of your organisation is, please follow the directions in previous paragraph: Who do I need to contact to get a personal login?