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Step 6: Collecting answers

Table of contents

    When the survey has been activated and sent out to respondents (or published via a survey link) you are ready to receive answers. The aggregated answers are collated in Netigate and will be presented in real-time with live graphs and word clouds.

    How quickly can I expect to receive answers?

    Where do I find the survey results?

    You can access you survey report in two different ways:

    • Go to the survey that you wish to view the results for and click on the name of the survey to access the report.
    • You can access the report directly by clicking the graph icon on the right-hand side, alongside other options for that specific survey.

    You can view the results and create reports while the survey is still ongoing and those reports will be updated during the whole survey period.

    Survey information

    If you go to Survey information in the left-hand menu, you will have access to lots of useful information about your survey that will help you to track its progress:

    Days left: Displays how long the survey has been live and how much time is remaining until the survey’s set end date.

    Sendouts: How many respondents (e-mail or SMS) the survey has been sent to.

    Answers: How many respondents have started responding.

    Completes: How many respondents have completed their answers to the survey.

    Drop-offs: How many of the respondents have dropped out of the survey before completing their answers.

    Response time: Average time for respondents to complete the survey. Calculated based on the median value of all completed answers.

    Mobile users: An estimation of how many responses have been registered through a handheld device.

    Desktop user: An estimation of how many responses have been registered on computers.

    Drop-off rateWill show you where in the survey the drop-offs (if there are any) have occurred.

    Answers per day: Will show you the dates on which answers have been registered. This is interesting to follow to get an impression of the progression of survey responses and it can also be used in order to find the perfect times for adding reminders.

    What is a good answer frequency?

    In the results overview, you will be able to keep track of the answer frequency for your survey in real time. It’s worth following this so that you can make sure you are receiving the number of responses necessary to gather enough data for your analyses.

    Here are some graphs demonstrating average answer frequency based on data collected from Netigate:

    Customer surveys:

    Employee surveys: