Success Center

Support

Overview – Survey settings

When you are creating a new survey, you will be required to first enter the name of the survey. This survey name is for internal use and is only shown in the administration interface. Therefore it is not seen by the respondent.

Watch a short tutorial:

When you have created your survey you will be faced with a number of basic settings:

Set basic settings

Setting Description:
My Survey The name you gave the survey when you created it, click the text to change the name.
Enter a survey description An internal description of the survey, visible only to other users who have permission to view the survey inside the tool.
Survey start- and end date On what dates you want the survey to start and what date it should automatically close.
Survey language The selected language applies for automatic messages and button texts used in the survey.
Terms & Consent Adds a Terms & Consent page as the first page of your survey where you can insert the terms for participating in the survey. Respondants will need to consent to these terms in order to answer the survey.
Survey category Categorize your surveys.
E-mail to contact person The address to the person that should receive questions from respondents concerning the survey.
Design template Choose a design template that will be applied for this survey.
Multi language Add translations to your survey to make it possible for the respondents to answer the survey in different languages.
Advanced Settings Manage additional settings in your survey.

 

For additional settings, please click Advanced settings

In this menu you will see these advanced settings categorized in the following areas:

Survey settings

You can read more about Survey Settings here.

Distribution settings

You can read more about Distribution Settings here.

Notification settings

You can read more about Notification Settings here.

Survey incentives

You can read more about Survey Incentives here.

Survey retention

You can read more about Survey Retention here.

Quiz settings

You can read more about Quiz Settings here.

Page setup

page layout

All: Click here if you want to see the entire survey all together. Introduction, questions and end text are shown and you can easily manage the layout, spelling, and other details of the questions. Edit the texts and/or questions and answers directly by double clicking the selected subject. To save and display your changes, click “Save” or click “Cancel” to discard changes. To change order of the questions, click on the selected question and drag and drop it to a new location.

Introduction: Here you are given the possibility to write an introduction text. The text will be the first thing the respondents see when they open the survey. This text can, for example, state the purpose of the survey or give special instructions to the respondents. If this field is left blank, the respondents will go directly to the survey questions. Click “Save” after adding the introduction/welcome text.

Tip! We recommend that you take this opportunity to give the respondents a better understanding of the purpose of their participation and of what the results of the survey will be used for.

1 (different numbers): Indicates how many questions the survey contains of. At first, all surveys contain of only one question but you can easily add a new question by clicking the plus sign.

End text: Under this tab it is possible to enter a text that your respondents will see when they are finished with the survey. We recommend that you always write a closing text to thank the respondent for having taken the time to answer your survey together with other information you might wish to communicate.

You can at all times click the preview icon in the right corner of the menu to open a test version of the page you are currently working on. Depending on what tab you are standing on, that will be what you are previewing. For example, if you want to go through the whole survey, from introduction to end, make sure that you are on the All or Introduction tab of your survey.