Success Center

Product Updates

22 Nov 2018
22 Nov 2018

Product update
New Survey Template: Paper

A new survey template has been released: Paper. You will find it when you go into the edit mode of your survey and navigate to Design Template.

Netigate- new survey template: Paper

What does it mean for you as a Netigate user?

You now have access to a template that is as simple as it gets. No colours, no background, no transitions, no click/hover effects, no shadows –  just black and white. Simple checkboxes, radio buttons and slider mechanisms. You can give your survey a minimal design; ideal for organisations that don’t identify with fancy designs.

Do you want to share this update with someone? Use the following link: https://success.netigate.net/product-updates/new-survey-template-paper/ 

23 okt 2018
23 okt 2018

Product update
Branded URL

Create recognition and trust with branded URLs. Netigate introduces the possibility to customise your survey URL. Your survey link will consist of 2 parts: One brand-segment (here you can choose text freely, e.g. mycompany) and one purpose-domain (here you can choose from a selection that Netigate provides you with.

What does this mean for you as a Netigate user?

Now you have the option to increase brand visibility as well as answer rates by choosing a survey link that is individual to your company. Contact your Netigate account manager for more information.

Note: Branded URL is a feature for general links and not for autogenerated links in email send-outs.

Want to share this update with someone? Use this link: https://success.netigate.net/product-updates/branded-url/

12 okt 2018
12 okt 2018

Product update
Two-factor authentication

Netigate introduces two-factor authentication. The feature adds an additional security layer to your account. Enable the feature, add phone numbers for each user, and with each login attempt, they will be prompted to add a verification code which they receive via their mobile phones. Protect your account from cyber attacks!

What does this mean for you as a Netigate user?
You can add an extra security level to protect your Netigate account from outside attacks. Contact your CR person at Netigate for further details.

Related: Support article: Two-factor authentication

Want to share this update with someone? Use this link: https://success.netigate.net/product-updates/two-factor-authentication/

27 sep 2018
27 sep 2018

Product update
New Design – Survey Settings

In the scope of making our tool even more user-friendly, we have introduced a fresher look of the survey settings. Vital settings are now easier to find and help texts show what each function is for. Try it out!

What does this mean for you as a Netigate user?

It is now even easier for you to access features like start and end date of the survey.

Read more about survey settings!

Share this product update: https://success.netigate.net/product-updates/new-design-survey-settings/

23 aug 2018
23 aug 2018

Product update
Classic Matrix

We have introduced a new feature for the question type Matrix. You can now choose how the Matrix shall be presented to your respondents. When you check the box Classic Layout, respondents will see the whole matrix as one big table. If you leave the box unchecked, the matrix will be dynamically presented.

Create the matrix:

Respondent view when Classic Layout box is ticked:

Respondent view when Classic Layout box is not ticked:

 

Want to share this update with someone? Use this link: https://success.netigate.net/product-updates/classic-matrix/

25 jun 2018
25 jun 2018

Product update
Terms & Consent

This is a new function in your survey settings and will include a confirmation of consent in your survey.  At the start of the survey, the respondent will be prompted to consent to the terms of your survey.

Note: If you have sent a survey with an identifier (e.g. Login or E-Mail send-out), respondents have the option to go back into the survey even after they have finished the survey. You can, therefore, have fewer answers today than you had yesterday.

What will this mean for you as a Netigate customer?

In line with GDPR you are collecting respondent´s consent that you work with their data. We recommend that you write a clear message, why you are collecting their data and how you are going to use it.

More information: Terms & Consent

Want to share this update with someone? Use this link: https://success.netigate.net/product-updates/terms-consent/

18 jun 2018
18 jun 2018

Product update
Export Personal Data

Export personal data is a function in the Netigate account settings. On this page you will be able to search for an individual respondent’s e-mail or telephone number to view existing- or export all personal data that you have saved about that specific respondent. You can also delete saved information about any respondent that you have sent surveys to in the past.

Note: Deletion is irreversible!

What will this mean for you as a Netigate customer?

In line with GDPR, if a respondent wants you to delete all personal data about them you can easily find their data and delete it. This will remove all information connected to the respondent. This action is irreversible and you will not be able to restore any of the deleted data.

More information: Export Personal Data

11 jun 2018
11 jun 2018

Product update
Data Retention Settings

In line with GDPR, Netigate has introduced the new administrator setting called Data Retention. You can find them in your account settings as well as in your survey settings. They allow you to set part deletion and full deletion dates for data you store through your surveys.

What will this mean for you as a Netigate customer?

With this function, you are in control of the data you store of your respondents. Part deletion or full deletion allows you to conduct surveys and determine the timeframe after which chosen information will be deleted. Read the support articles to avoid deleting data you didn´t want to delete. Note: Data deletion is irreversible!

More information: Overview – Data Retention

13 apr 2018
13 apr 2018

Product update
Survey export

Survey export is a new page where administrators can see and export lists of all conducted surveys. It is possible to filter the list and choose which columns to show. Columns are movable and sortable. The list can be exported to Excel or as PDF.

What will this mean for you as a Netigate customer?
You have a great new way to get an overview of all your surveys and work with it or share it easily in different file formats.
Note: This feature has to be activated. Contact your account manager for more information.

26 feb 2018
26 feb 2018

Product update
Star rating

A first version of Star rating questions can now be found in the Question meny. A star rating question is shown as a bar chart in the report section.
Available settings: Scale, Required, Weight.

What will this mean for you as a Netigate customer?
You can start using this new question type and spice up your surveys. Simply drag and drop it in the creation part of your survey.

23 feb 2018
23 feb 2018

Product update
Survey progress

The survey progress bar has been updated to show percentages also in text.

What will this mean for you as a Netigate customer?
This feature is optional for each survey – you can choose to activate it for a survey in your settings.

21 feb 2018
21 feb 2018

Product update
Login credentials in mail send out

It is now possible to let respondents choose if they want to use the survey link or go to a login page and use login credentials. At this point, it is done manually by adding custom parameters in the send out mail text.

The parameters are
¤survey¤
¤email¤
¤pass¤

What will this mean for you as a Netigate customer?
If you want to make use of this feature you will have to insert the parameters as described above. The feature gives respondents security that the survey is trustworthy. It provides respondents who are concerned about direct links with an alternate sign-in.

Example:

19 feb 2018
19 feb 2018

Product update
Remove formatting when copy/paste

To avoid errors and increase usability, text copied from external sources and pasted into the tool will now be stripped of HTML. This includes style and images. Also, when in HTML-mode, other buttons are now also disabled.

What will this mean for you as a Netigate customer?
No action from you is required. This update serves as additional security feature; malicious Javascript etc. cannot be accidentally copied. Further, it ensures that the email looks exactly as you expect it to and will be supported by all browsers/email providers. After copy-pasting text into the email template, you can still format it yourself.

25 jan 2018
25 jan 2018

Product update
Netigate server maintenance and server move

The second phase will occur during Sunday the 4th of February 2018 to continue the migration of all our services on the Swedish Netigate server.

What will this mean for you as a Netigate customer?
This move will not imply any technical changes or implications for you as a user or customer, unless you have an email SPF record, Customized Solution or API.

We do not anticipate any interruptions to our service, although there will be ongoing work the entire day and we strongly recommend you to not schedule any survey send-outs during the day for phase two. Response rates on surveys are always highest around the time survey invitations go out.

If you have any questions, do not hesitate to contact our support at +46 (0)8-612 04 10

10 okt 2017
10 okt 2017

Product update
Flag questions & enable survey feedback

We have users on all levels. Some of them work fulltime with conducting surveys and some of them aren’t as experienced. We have introduced a new feature to help our users build crisp surveys with questionnaires of high quality, regardless level of expertise.

Flag questions opens the door to knowledge exchange. The functionality adds a flag next to each question in the respondent interface. So, when answering the respondent can easily click the flag and comment on the question in a predefined email.